Help and after-sales
We'll get back to you, fast.
A damaged product, a missing part, an order you need by a certain date: send an urgent request, call us, or ask us to call you back.
How we handle it
- Priority Safety issues or same-day needs: the after-sales manager calls back within 1 working hour.
- Standard Everything else: a reply within 4 working hours.
- Out of hours Your request goes to the front of the queue when we open, and an SMS confirms we got it.
Call us
The right person, first time.
Choose a team
Opening hours (Paris time)
Write to us
Message us wherever you are.
Website chat, email, SMS, WhatsApp or direct messages: everything lands in the same inbox, and the same person replies.